Frequently Asked Questions


About the Accommodation and our Services

  • What kind of properties does “Izumikyo Resort Properties” have?

    There are four properties such as Aster A, Aster B, Nitai A and Nitai B.
  • Is there any differences of facility conditions between “Izumikyo Resort Properties” and other categories like “Deluxe and Standard properties

    Izumikyo Resort Properties are provided with the Internet and washing machines to produce a convenient and comfortable environment to our guests who stay longer.
  • Is there any differences of booking conditions between “Izumikyo Resort Properties” and other categories like “Deluxe and Standard properties “?

    Minimum stay nights and advance payment are requested when our guests make a booking of  Izumikyo Resort Properties.
    We request a non-refundable 20% deposit to secure your booking. Payment for the deposit must be made within 10 days of making a booking. Failure to make the payment within 10 days may result in the automatic cancellation of the booking. The balance shall be paid by 60 days before check-in day. Please see details.
  • What time is check-in / check-out?

    Check in from 15:00 onwards.
    Check-out time is by 10:00 am.

    We kindly request all guests to check in at the Izumikyo Management Center.
    (Open 08:00/ close 21:00)
    If checking out early or arriving after 21:00 please provide us with the details in advance.

  • What are your Booking Terms and Conditions

    Please read our Booking Terms & Conditions.
  • Are properties non-smoking?

    Izumikyo Resort Properties are non smoking at all times.
  • Do your properties have parking spaces?

    All properties have parking space but the size of the space varies property to property. If coming by car, please let us know how many cars you will have.
  • Can I send my luggage to the property?

    It is not possible to send luggage directly to the property, but you can send it to us. In advance we need full details of names on bag(s), how many bags and the expected arrival date / time. In addition, when you send your luggage to us, please ensure you write the following things in the address label;
    (1) the name used to book your accommodation
    (2) check in date
    (3) the property name
    Please use this address for all deliveries:
    Izumikyo Management Center 132 Aza Yamada, Kutchan-cho, Abuta-gun, Hokkaido 044-0081
    Telephone: +81 136 23 3301
  • Can you store my baggage?

    We can look after your baggage prior to check-in or when plan to go skiing after check-out etc…before final departure.
  • What kind of bedding is used in the property?

    Izumikyo Resort Properties (Aster A, Aster B, Nitai A, Nitai B) have beds.
  • Are properties wheelchair-accessible?

    Unfortunately our properties are not designed for wheelchair-access. Please feel free to ask us if you need our support.
  • Do the properties come with amenities and cooking equipment?

    All properties come fully set up with self catering amenities and kitchen. For those who wish to self cater you just need to bring your own food, condiments and you can cook up a storm at home.
  • Are there washing machines in the properties?

    Yes all Izumikyo Resort Properties have washing machines.
  • Are there towels and toiletry in properties?

    Bath, face and hand towels, tooth brushes, hairbrushes, razors, cotton kits (cotton pads, hair ties, cotton swaps), shampoo, hair conditioner and body soap are provided in all properties, along with dish washing detergents. However there are no pajamas etc… Sachets of clothes washing detergent are available from our front desk at 60 yen / sachet.
  • Are there hair driers in properties?

    All properties have hair driers.
  • Are there beds or futon for the number of people?

    There are beds for the number of people booked.
  • Is there free internet in properties?

    Yes there is high speed Wifi internet .
  • Can we have a barbecue at the property?

    Yes, you can enjoy BBQ at a roofed terrace in Izumikyo Resort Properties in summer.
    Ask about our rental barbeque items.


  • How do I get to Izumikyo?

    There are many options ranging from rental car, shared or private bus services, taxis or JR train. Please see Guest Services page or Contact us to discuss making arrangements.
    We provide a free local pickup/drop off service for guests between business hours 0830-1700 from Kutchan JR station or Bus Terminal, Grand Hirafu Ski area and Izumikyo Management Center. Prior booking essential.
    For those departing or arriving outside these hours please contact us to discuss making arrangements.
    During winter there’s a bus that connects Hirafu and Kutchan.
  • What is the nearest JR station to Izumikyo?

    JR Kutchan station is the nearest station to Izumikyo. It’s about 10 minutes by car.
  • Is there any transportation to ski area?

    The resort provide a free shuttle bus service running every 20 minutes from the beginning of December to the beginning of April by Niseko Mt Resort Grand Hirafu which connects the Izumikyo 2 , Stage Izumikyo and Grand Hirafu ski areas. Please ask us or see “Grand shuttle bus site” for full details.


  • Are there any restaurants in Izumikyo facilities ?

    Yes, we run restaurant “Bistro Re Arbor” in Izumikyo 2 area.
    Normal business hours are
    Lunch time: 11:00 to 15:00 (LO 14:30)
    Dinner time: 17:00 to 21:30 (LO 21:00)
  • Do you have a food delivery service ?

    Yes,we offer a range of optional delivery services. Please order any delivery service by 17:00 at least two days prior to desired dining date if you would like. Two persons or more minimum order. Meals will be delivered to your property at around 17:00. Prior booking is essential. Additional fees apply.
    Please refer to the page “Breakfast & dinner” for menu details and ordering.

Activities and Sightseeing

  • Can you recommend any sightseeing spots?

    There are too many recommendations to include here. However, visiting the marshlands high in the mountains (Shinsen-numa & Kagami-numa) or Lake Hangetsu at the foot of Mt Yotei are great places to start. These have designated trails and are suitable for the whole family. Or take in the view from the top of the ski lifts, visit an onsen (hotspring) or sample fresh produce from one of the many farms in the area. If driving Lake Toya and the Shakotan Peninsula are ideal for day trips being only an hour or so away. For more ideas drop in at Izumikyo Management Centre to discuss.
  • What activities can I do in Niseko?

    There’s an ever growing selection of activities in Niseko. When the snow melts choose from rafting, kayaking, fishing, golf, tennis, horse riding, hiking etc… While winter and the famous powder snow are perfect for skiing, snowboarding, snow mobiling, snowshoeing , etc. Also indoor activities like glass art, leather work can be enjoyed year round. Most of these activities can be enjoyed within 10-15 minutes of Izumikyo’s accommodation. Please inquire for details.
  • What golf courses are nearby?

    Just 10 minutes drive away there’s Niseko Village and Niseko Tokyu golf courses. Or drive another 20-30minutes or so and there are many more options like Fukui, four courses at Rusutsu resort, Akai-gawa etc
  • Do you have any tennis courts?

    Yes, We have 5 tennis courts. Available from mid-May and the end of October, subject to weather conditions.
  • Are there any onsen (natural hot springs) nearby?

    There are lots of onsen in Niseko.
    We offer discount tickets for some – available at Izumikyo Management Center from desk.
  • What is the nearest ski area?

    Grand Hirafu Ski area is about 5 minutes from Izumikyo Management Center by car.
  • Where can I rent gear for skiing or snowboarding

    For our trusted and recommend rental options see our Guest Services page.
  • Are there any shops nearby?

    Hirafu has a couple of convenience stores, a small supermarket and a few bakeries. For food supplies nearby Kutchan town offers the best option for shoppers with several large supermarkets and many smaller shops. Hirafu’s convenience stores – Seicomart (0600 -2300.) and Lawson (24 hours) are just minutes from Izumikyo Management Center.